How can I place an order?

Once you have added the desired items to your cart, follow the instructions:

  • To order as  a guest
  1. Click on the shopping cart and proceed to checkout
  2. Enter all the required information
  3. Choose the payment method
  4. Click ‘place order’
  • To order with your account
  1. Log into your account
  2. Click on the shopping cart and proceed to checkout
  3. Enter all the required information
  4. Choose the payment method
  5. Click ‘place order’
How do I make an Account?

Simply click on the user icon or you can create account during checkout. Simply enter the required details & submit the form.

How are the orders confirmed?

The customer needs to enter the verification code after placing an order to confirm the orders on the spot.

What If a customer forget to enter the verification code for order confirmation?

In that case, our customer support team will make three call attempts to the customer's contact details for order confirmation.

What do the order status refer to:

Awaiting Confirmation: Order was placed by customer but not confirmed as SMS verification code was not entered. Order can be cancelled in this status.

Confirmed: Customer has verified their order through SMS or Call. The contact and shipping details are onfirmed in this status.

Processing: The payment for the order is not yet received in this status. This is for the orders that are online paid.

Processing at Warehouse: This status is used when the order information is sent to the warehouse to check the availability of the articles ordered. The order can be modified by our team pending on the availability of articles. Order cannot be cancelled in this status.

Pending Order: When the order is delayed due to unavailability of the stock. In this status order is modified by our team and the available articles will be dispatched. The process will take up to 4 to 5 working days.

Complete: When the order is fulfilled by warehouse team and the parcel is handed over to the courier. At this status a tracking number will be generated. The customer can check the tracking through the website. Order cannot be cancelled in this status.

What are the benefits of ordering through an account?
  • You can subscribe to become part of our loyalty program.
  • Store credit can be issued in case the article is out of stock/defected, which you can redeem in your next purchase.
  • You can also view the order history/ any previous orders placed.
Can I modify the order?

Unfortunately, the order cannot be modified once the order has been placed.

Can I exchange the article I ordered online on any outlet?

The order placed online cannot be exchanged at any outlet. It has to be sent back within 7 days of the online purchase in case of exchange or defect.

What payment options do I have?
  • Debit/Credit Card
  • Online Payment
What If I forget my account password?
  • First visit to our website
  • Click on the forget password reset button.
  • A password reset link will be sent to the registered email details.
  • Open your registered email and reset the new password.
Can orders be gift-wrapped?

We currently do not offer any gift-wrapped items.

What are the delivery times for orders within Pakistan?

The delivery times for orders within Pakistan typically range from 21 to 25 days